LEGAL
Refund & Digital Delivery Policy
Last updated: August 30, 2026
This Policy explains digital delivery, subscription cancellation, and refund handling for Ikat purchases. Ikat sells digital AI generation Credits and subscription access; no physical goods are shipped.
Digital delivery
After a payment is successfully confirmed, the purchased Credits or subscription entitlement are added to the authenticated Ikat account according to the purchased offer. If a confirmed purchase is not reflected in your account, contact support@ikat.app so the Ikat Team can investigate.
General refund approach
Digital Credits and subscription access are generally non-refundable after purchase. Canceling a subscription does not itself create a refund. Ikat does not provide an automatic prorated refund simply because paid time or Credits remain unused. Other refund requests may be reviewed by the Ikat Team case by case, subject to this Policy and applicable law.
Billing errors and non-delivery
Ikat may correct or refund duplicate charges, incorrect charges, or verified payments where the purchased Credits or subscription value were not delivered because of an Ikat system failure that cannot reasonably be corrected. We may request account, order, or transaction information needed to verify the issue.
Subscription cancellation
Monthly and Yearly subscriptions may be canceled to stop future renewal. Cancellation does not end the period or annual term that has already been paid for, and the paid service continues through that term subject to the applicable Credit rules. Canceling a Yearly subscription does not automatically create a refund for the remaining months of the current annual term.
Used Credits and Pay Once purchases
Credits already consumed for generation are generally not voluntarily refundable because the digital service has already been delivered. Pay Once purchases do not renew and are generally non-refundable after purchase. Ikat does not promise automatic proportional refunds for partially used Credit purchases. If a purchase is refunded, corresponding unused Credits or paid entitlements may be removed or reversed as appropriate.
How to request a review
Send refund or billing requests to support@ikat.app. Include the email address used for your Ikat account, the relevant order or payment reference if available, and a brief explanation of the issue. Do not send full card numbers or security codes to Ikat support.
Refund method and legal rights
When a refund is approved, Ikat processes it through the applicable original payment method or payment-provider flow. The time for funds to appear can vary by payment provider, payment method, bank, or financial institution. Nothing in this Policy limits refund or consumer rights that apply by law. The Ikat Team may update this Policy when the product, payment process, or applicable requirements change.